Help Center

Minimum deposit requirements vary by account type:

• Personal Account: $10,000
• Premium Account: $100,000
• Private Banking: $500,000
• Corporate Account: $25,000

These minimums ensure you have access to our full suite of banking services and competitive rates.

Yes! We offer multi-currency accounts supporting over 50 currencies including USD, EUR, GBP, CHF, JPY, AUD, CAD, and many more. You can hold, exchange, and transfer between currencies at competitive rates with no hidden fees. Currency conversion is available 24/7 through our online banking platform.

International wire transfer times vary by destination:

• SEPA transfers (Europe): Same business day to 1 business day
• Major banking centers: 1-2 business days
• Other international: 2-4 business days

For urgent transfers, we offer express wire services with priority processing. All transfers are tracked in real-time through your online banking dashboard.

Our transparent fee structure:

• Domestic transfers: Free
• SEPA transfers: €5
• International wires: $30-50 depending on destination
• Express wires: Additional $25

Premium and Private Banking clients enjoy reduced or waived fees. Note that correspondent banks may charge additional fees outside our control.

Standard transaction limits for security purposes:

• Daily wire transfers: $100,000 (can be increased upon request)
• ATM withdrawals: $5,000 per day
• Debit card purchases: $25,000 per day

Higher limits are available for Premium and Private Banking clients. Contact your relationship manager to adjust your limits.

Your deposits are protected through multiple safeguards:

• FSCS Protection (UK): Up to £85,000 per person
• SIPC Coverage (USA): Up to $500,000 for securities
• Segregated Accounts: Client funds kept separate from bank operating capital
• Basel III Compliance: Strong capital adequacy and liquidity ratios

We also maintain comprehensive insurance and operate under strict regulatory oversight in all our jurisdictions.

If you suspect unauthorized activity:

1. Contact us immediately: Call our 24/7 fraud hotline at +1 (800) 555-0199
2. Secure your account: Change your password and disable online access if needed
3. Review transactions: Check your recent activity for unauthorized charges
4. File a dispute: We'll investigate within 10 business days

You're not liable for unauthorized transactions reported within 2 business days. We monitor all accounts 24/7 with AI-powered fraud detection.